1. Introduction
1.1 Sloty Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms take effect as soon as they are published on this page and do not apply retroactively to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play at Sloty Casino implies that the user accepts these terms.
2. Account
2.1 Creating an account is required in order to play for real money at Sloty Casino.
2.2 The minimum age required to create an account is 18 years, unless local laws in India mandate a higher age, in which case the higher age applies.
2.3 Players residing in countries not available in the registration form cannot create an account or play at Sloty Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and may result in immediate closure of all accounts by the fraud department.
2.5 If several players wish to play on our casino from a shared network (dormitories, hostels, etc.) or from the same household, we strongly recommend they contact our support before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player’s account must match the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure they are the sole person able to access their account by keeping their login information secure. We recommend users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of INR 450 per month on any inactive account with a positive balance. In this case, such fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players can recover remaining funds from their inactive accounts by logging into their personal area and requesting a withdrawal.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Considered proofs of address include bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If one of these supporting documents cannot be provided, the user must inform customer support.
3.3 All Sloty Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods as well as compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Sloty Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted time following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must correspond to the information provided by the player when creating their Sloty Casino account. The player undertakes to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Sloty Casino to use Electronic Service Providers (ESP) and/or third‑party payment providers for processing various financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the name of the Sloty Casino account holder.
4.5 The list of available payment methods may vary according to the company’s discretion and/or the player’s geographic area.
4.6 By choosing to play for real money on games of chance, the user accepts the possible risk of losing.
4.7 Stakes and deposits made on the site may be refunded under certain conditions. (cf. 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (cf. 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly stated in the terms and conditions of the specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance may be withdrawn, in accordance with the standards imposed on us as part of anti‑money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method prevents proper processing of a payment, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the initially requested one. Withdrawal requests to non‑refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In such cases, all processing fees are at the player’s expense.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7‑day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or exempted at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of winnings from a free sign‑up bonus, for example), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unused free spins (cf. Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or related winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and where no additional verification is required.
5.12 Any withdrawal request will be submitted to our fraud department, which reserves the right to cancel in whole or in part the funds in the event of non‑compliance with these Terms and Conditions. The player will be informed by email. (cf. 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to inform themselves about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for using bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (9:00 AM to 10:00 PM (IST)) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the Sloty Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti‑Money Laundering and Counter‑Terrorism Financing
8.1 We are subject to laws against money laundering and the financing of terrorism and must, in this regard, carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and may not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to conduct public searches and to perform checks in order to verify the accuracy of the submitted data.
8.3 While we apply our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 If we are unable to fulfill our due diligence obligations because we have not received the required information from the player or because we are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such cases, we will return any deposited funds present on the account at the time of suspension and/or closure, unless it is necessary to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication providing information/documentation should not be regarded as a final communication in this respect.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we will cancel the registration and take such other measures as may be required under law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at their discretion, a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will no longer be able to deposit until the limit resets. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict access to their gaming area for a specified period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no operations may be performed on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.slotywithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over the Cashier options, which means they can only be changed or removed by the player. Any increase or removal of limits will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or entity associated in any way with or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s privacy policy.
Registration of personal data
Sloty Casino guarantees that our players’ personal data is always lawfully obtained and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to ensure a safe and user-friendly browsing experience for our players. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review where it is in line with our legally binding duties or obligations. Sloty Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Sloty Casino is required to maintain a secure online record of all registered players. In addition, Sloty Casino must retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. Sloty Casino will retain this information for the period required by applicable gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Sloty Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to the player’s personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.slotywithdrawal.shop cannot be used properly if cookies are disabled.
Communication
Sloty Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or report any malfunction relating to our services (registration form, transactions, bets, winnings…).
11.2 In the event that a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All reasonable complaints will be processed within 24 hours.
11.4 The Company cannot be held liable for any involuntary interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructures providing telecommunication and information services; hacking
(hacking).12. Applicable Law
12.1 These General Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these General Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and, if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability for breach or violation of applicable law. Otherwise, we reserve the right to reject your account application or to deactivate your account. In addition, players declare that they are not residents of the United States and its dependencies or of India. Sloty Casino also prohibits persons located in or resident of certain jurisdictions.
13. Account Closure and Funds Retention.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 working hours, to the extent possible.
13.2 Sloty Casino reserves the right, at its sole discretion, to permanently deactivate your account at any time and for any reason. In such case, the player will immediately forfeit all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we identify cheating, irregular play, collusion, fraud/criminal activity, or a breach of the terms of these General Terms and Conditions, we reserve the right to withhold funds remaining in the balance. If it is not possible to pay out the full balance at once due to payment limits or for other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any active real balance on your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold such amounts for the reasons set out above.
13.5 Also, the Casino reserves the right, at its sole discretion, to void any winnings and confiscate any balance in any of the following circumstances :
a. If you have more than one active account with Sloty Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the state/territory/country and/or jurisdiction where you reside ;
e. If you have intentionally or unintentionally allowed someone else to access or play on your account ;
f. If you have not played solely for your individual personal entertainment (i.e. you have played professionally, with the intention of exploiting our bonuses or together with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) specifically designed to defeat Sloty Casino, increase your chances of winning or if you have adopted abnormal betting or staking patterns and/or strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as use of the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage in any of the elements listed but not limited to the system, balances, bonuses, free spins… Associated winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held on the player account. Player funds are held in separate bank accounts distinct from business accounts.
14.3 After filing a dispute regarding an issue related to a deposit, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of refund requested.
14.5 This request will be forwarded to the competent department according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be diligently investigated and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until a precise and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the refunded amount will be a true reflection of what is due to the player and proportionate to the player's balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder is established to our satisfaction.
14.10 Where possible, refunds will be made using the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be paid in full, where possible, and not spread over time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the matter still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
